Support
We're here to help your team stay on track. Use the channels below to reach the Custodia support crew for platform questions, billing issues, or compliance workflow guidance.
Send questions or feature requests to support@custodiacompliance.com. We target a one business day response.
Office Hours
Schedule a working session to review evidence or policy generation using the included AI assistant. Email success@custodiacompliance.com to reserve a slot.
Status & Reliability
Service availability and planned maintenance are posted to status.custodiacmmc.com. Subscribe to incident notifications to stay informed about updates.
Emergency Issues
For urgent production-impacting incidents, email urgent@custodiacompliance.com with “PRIORITY” in the subject line. Our on-call rotation monitors this queue 24/7.